The French Tea Counter
Rue du Pont du Péage, 67118
Website: https://comptoir-francais-du-the.fr/

1. Scope

These general terms and conditions of sale apply to all sales made through our website https://comptoir-francais-du-the.fr/, between the French Tea Counter and the consumer wishing to benefit from our products. They define the terms of sale, ordering, payment, and delivery.
They describe all the steps necessary to purchase Products via the Website, from placing the order to the delivery of the Products.
These T&Cs apply to customers who are individuals, of legal age, with the capacity to contract and who qualify as consumers within the meaning of the introductory article of the consumer code (hereinafter referred to as the “Customer” or the “Customers”).
They apply to the exclusion of any other document.
It is specified that the Customer has the possibility to save these T&Cs in PDF format or print them.
The Seller reserves the right to adapt or modify these T&Cs at any time. In the event of modification, the T&Cs in force on the day of the order will apply to each order.
The last update date of the T&Cs is indicated under the title “General Terms and Conditions of Sale”.
They are written in French in their original version, which alone is binding and prevails over any other version.

2. Acceptance of the T&Cs

Placing an order on our Website requires full knowledge and acceptance of these T&Cs.
Therefore, before confirming any order, the Customer must read and accept the T&Cs by checking the box “I have read, downloaded, and accept the General Terms and Conditions of Sale” before confirming their order.
It is specified that, before this confirmation, the Customer has a mechanism allowing them to correct or modify their choices. This mechanism is accessible at each stage of the order entry process.
Any confirmation by the Customer of an order placed on the Website constitutes full acceptance of these T&Cs as well as the specific conditions of their order (items ordered as presented on the Website within the limits of any indicated quantities, name, price, components, etc.).
It is recalled that these T&Cs will be the only ones applicable to the sales contract, excluding any other document, including catalogs or commercial proposals issued by the Seller.
Any contrary condition stipulated by the Customer that contradicts the T&Cs will, unless expressly accepted by the Seller, be unenforceable against the Seller, regardless of when it may have been brought to their attention.
The fact that the Seller does not invoke any of these T&Cs at a given time cannot be interpreted as a waiver to subsequently invoke any of the said conditions.

3. Products

The products offered for sale are those described on the website. Each product is accompanied by a description provided by the supplier and non-contractual photographs. The essential characteristics of the products are presented on our website in each product sheet.

4. Pricing

The applicable prices are the prices in effect as indicated on our Website at the time of the order.
The sale prices of the Products marketed on the Website are expressed in euros.
They are displayed inclusive of all taxes but excluding shipping costs.
The prices take into account the applicable VAT. In the event of a change in the VAT rate, this modification will be immediately reflected in our prices.
The promotional offers indicated on the Website are valid only for the Products marked on the Website and within the limits of available stock. They cannot be combined with other offers or loyalty programs offered by the Seller.

5. Order and Payment

5.1 Payment

The order is validated once the payment is fully made by the customer. Payment is made through the methods offered on the website (credit card). An order confirmation and a PDF invoice are sent to the customer by email.

5.2 Customer Account for Payment

To place an online order on the Website, it is necessary to create a Customer Account.
To create an account, the Customer will be asked to provide their email address, first name, last name, and a password.
The Customer agrees to provide the Seller with accurate and complete information. It is their responsibility to update their information.
Upon creating their Customer Account, a confirmation email summarizing the provided information is sent to the Customer at the email address they previously provided.
Access to the Customer Account is protected by a personal and confidential password. This password must be kept secret and should not be shared with third parties.
In the event that the Customer becomes aware of fraudulent use of their account, they agree to immediately inform the Seller.

5.3 Order and Placing Orders

The Customer places their order from the Product catalog offered on the Website.
All orders are placed exclusively via this Website.

To place an online order, the Customer must:
• add one or more Products to their cart;
• log in with their email and password if they already have a Customer Account, or create a Customer Account;
• provide the billing and/or delivery address;
• choose the delivery method;
• choose the payment method.

The information provided by the Customer when placing the order is binding: in the event of an error in the recipient’s contact information, the Seller cannot be held responsible for the impossibility of delivering the Product.
Once these steps have been completed, the Customer can review the ordered Products, the total price of their order, and the conditions of their order.
If necessary, the Customer can modify or cancel this order before definitively validating it.
The order will only be definitively recorded upon the final validation of the order summary screen.
By this final validation, the Customer fully and unreservedly accepts the order and these T&Cs.
This validation constitutes the conclusion of a contract in electronic form.
The order is therefore considered irrevocable and can only be canceled in the limited cases provided for in these T&Cs.
The Customer is then invited to make payment using the selected method.

5.4 Order Confirmation

After the final validation of the order by the Customer and payment has been made, a confirmation email with a summary of the order is sent to the Customer.
The invoice for this purchase is then [sent to the Customer’s email address/made available on the Customer Account].
This confirmation email specifies the invoiced amount, the ordered Products, their quantity, the delivery methods, and includes a reference to these T&Cs.
This confirmation constitutes acceptance of the order by the Seller. The Customer agrees that the order registration systems serve as proof of purchase and its date.

6. Delivery

Delivery is made to the delivery address provided by the customer when placing the order. Delivery times are provided as an estimate and any delay in delivery cannot give rise to compensation, retention, or cancellation of the order by the buyer.
The risk is transferred to the Customer when they or a designated third party take physical possession of the Products.
Delivery of the Products takes into account preparation times and shipping time.
Orders are processed considering the working days of our workshop, Monday to Friday, excluding holidays, and the working days of our delivery partners, Monday to Saturday, excluding holidays.
The home delivery time depends on the partner chosen by the Customer when placing the order. These are average delivery times expressed in working days:
– Excluding force majeure;
– Excluding carrier strikes;
– Subject to the delivery address being complete, accurate, and precise;
– Subject to the recipient of the order being present at the time of delivery.
The carrier ensures the tracking of the order.
Below are the transportation fees applied by our partners as well as the various times to be considered in the delivery process:
For mainland France, shipping costs are fixed depending on the selected delivery method.
Free shipping is available from 45€ for Colissimo shipments.
Chronopost shipments are always charged 12€ if this transport method is selected by the customer.

DELIVERY IN MAINLAND FRANCE
Comptoir Français du Thé offers several delivery methods to best meet your expectations:

Colissimo relay point delivery
(post offices, merchants) >> 3 to 8 days (including Saturdays) – 5 €, free for purchases over 45 €.

Standard Colissimo delivery with signature
(at the address of your choice) >> 2 to 5 days (including Saturdays) – 6.5 €, free for purchases over 45 €.

Express Chronopost delivery
(order in the morning before 10 a.m., receive your products the next day) >> 1 to 2 days (including Saturdays) – 12 €

DELIVERY IN BELGIUM AND SWITZERLAND

For Belgium and Switzerland, the cost depends on the weight of the package. All orders are shipped with tracking and delivered against signature via Chronopost. Shipping costs are automatically calculated based on the delivery address and the weight of the order.
The average delivery time is 3 to 8 days depending on the destination.

7. Receipt

Receipt Conditions

It is up to the Customer to ensure that someone is available to receive the Products on the day of delivery.
In the absence of anyone to receive the Products, the carrier will leave a delivery notice with instructions and steps to follow to retrieve the package. A deadline will be given.
If the Customer or anyone designated by them does not collect the package within the specified time, the delivery will be considered completed. The recipient will not be entitled to any refund or reshipment of the Product.
As perishable goods are concerned, in case of absence upon receipt, we recommend that the Customer collects

Over the past 40 years, Comptoir Français du Thé has established itself as a tea specialist serving gourmet shops.
Our ambition is to enable retailers to offer teas that are synonymous with travel and indulgence, while remaining affordable.

A collaboration based gustatory excellence

Comptoir Français du Thé has collaborated with the famous chef Nina MÉTAYER to offer tasty tea and infusion recipes.
These 4 drinks (3 teas and 1 herbal tea) are the perfect combination of fine pastry and fine teas, and boldly revisit the Tea Time experience. This collaborative project is above all a wonderful human adventure between a brilliant pastry chef and an inventive tea house.
A convergence of expertise, values and a beautiful complicity that is dedicated to inventing a “Tea and Pastry” moment that aims at gustatory excellence.

Recipes concocted in our atelier strasbourg workshop

Because the Tasse à la Française is also imagined and produced in France, these elegant creations are made in the Strasbourg workshop of Comptoir Français du Thé. Note after note, these two professions have joined forces to create a collection of shared recipes for sweet, timeless moments.

Taste the delicacy…

Named “Délicatesse”, these 4 creations have been created using original ingredients such as essential oils of Syracuse lemon or Yirgacheffe coffee from Ethiopia. The first recipe, called “Délicatesse Provençale”, is based on apricot and thyme IGP from Provence, and is intended to be enjoyed hot or cold.

Definitions

The Publisher: The individual or legal entity that publishes the online public communication services.

The Site: All the websites, web pages, and online services offered by the Publisher.

The User: The person using the Site and services.

Nature of the collected data

As part of the use of the Sites, the Publisher may collect the following categories of data concerning its Users:

Civil status, identity, identification data…

Data related to personal life (lifestyle habits, family situation, excluding sensitive or dangerous data)

Data related to professional life (CV, education, professional training, awards…)

Economic and financial information (income, financial situation, tax situation…)

Connection data (IP addresses, event logs…)

Location data (movements, GPS, GSM data…)

Retention of technical and personal data

Duration of retention of technical data

Technical data is retained for the period strictly necessary to achieve the purposes mentioned above.

Data deletion after account deletion

Data deletion mechanisms are in place to ensure the effective deletion of data as soon as the retention or archiving period necessary to achieve the determined purposes or required by law is reached. In accordance with Law No. 78-17 of January 6, 1978, on Information Technology, Files, and Civil Liberties, you also have the right to delete your data, which you can exercise at any time by contacting the Publisher.

Data deletion after 3 years of inactivity

For security reasons, if you have not authenticated on the Site for a period of three years, you will receive an email inviting you to log in as soon as possible; otherwise, your data will be deleted from our databases.

Contact forms

In accordance with Article 32 of Law No. 78-17 of January 6, 1978, as amended by Law No. 2004-801 of August 6, 2004, the personal information (first name, last name, phone number, email, social status, etc.) collected via contact forms is subject to computer processing intended only for the data controller, the sole recipient of the data, to respond to users in the most appropriate way. The data will never be used for any unforeseen purposes, nor transmitted to partners, nor transferred outside the European Union. No personal information other than what is requested in this context is collected without your knowledge.

The collected data will be retained for 38 months:

– from the date of collection or the last contact for prospects,

– from the end of the commercial relationship for customers.

In accordance with the “Information Technology and Liberties” law of January 6, 1978, as amended, you have the rights of questioning, access, rectification, and deletion of information concerning you.

To exercise it, contact: V.HEIDINGER@salpa.fr or send a letter.

Tip: Don’t want to give your consent? Call us directly. We will answer your questions over the phone.

Embedded content from other sites

Articles on this site may include embedded content (e.g., videos, images, articles…). Embedded content from other sites behaves in the same way as if the visitor visited the other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interactions with embedded content, especially if you have an account and are logged in to their website.

Cookies

Cookie retention period

In accordance with the recommendations of the CNIL, the maximum retention period for cookies is 13 months from their initial deposit in the User’s device, as well as the duration of the User’s consent to the use of these cookies. The cookie’s lifespan is not extended with each visit. Therefore, the User’s consent must be renewed at the end of this period.

Cookie purposes

Cookies may be used for statistical purposes, in particular to optimize the services provided to the User, based on the processing of information concerning the frequency of access, customization of pages, and the operations carried out and information viewed.

You are informed that the Publisher may place cookies on your device. The cookie records information relating to your browsing on the service (the pages you have viewed, the date and time of the visit, etc.) that we can read during your subsequent visits.

Cookies exempt from prior consent

Some cookies are intended to allow optimal navigation and display of pages on our site, as well as to control users’ privacy compliance. The use of these trackers does not require your consent under Article 32 II of Law No. 78-17 of January 6, 1978.

However, you can disable them at any time.

Cookies requiring your prior consent

Analytics cookies from Google are used to collect anonymous visit statistics that, when aggregated, could intrude on the privacy of site users.

Therefore, the use of Google Analytics trackers is disabled by default on this site. You can authorize them to allow the site owner to improve the quality of navigation and the information provided on this site.

Finally, you can revoke your choice and withdraw your consent at any time.

Additional information

How we protect your data

We are committed to implementing all appropriate technical and organizational measures to ensure a level of security appropriate to the risks of accidental, unauthorized, or unlawful access, disclosure, alteration, loss, or destruction of personal data concerning you.

In the event that we become aware of unauthorized access to personal data concerning you stored on our servers or those of our service providers, or unauthorized access that results in the realization of the above-mentioned risks, we undertake to:

• Notify you of the incident as soon as possible;
• Examine the causes of the incident and inform you;
• Take necessary measures within reasonable limits to mitigate the negative effects and harm that may result from the incident.

Limitation of liability

Under no circumstances can the commitments defined in the previous section on notification in the event of a security breach be construed as an admission of fault or responsibility regarding the occurrence of the incident in question.

Withdrawal of consent regarding your personal data

You have the right to access, modify, and/or delete your data at any time by contacting the site publisher.

The file manager has a maximum response time of 2 months from the request. The CNIL specifies: “If the request is incomplete (e.g., missing identification document), the file manager is entitled to request additional information: the deadline is then suspended and resumes once these elements are provided.”

Limits to the right of access are detailed on the CNIL website and can be consulted by clicking here.

Modification of the Terms of Use and privacy policy

We undertake to inform you in the event of a substantial change to these Terms of Use and to not significantly lower the level of confidentiality of your data without informing you and obtaining your consent.

Publisher

The website comptoir-francais-du-the.fr is published by Comptoir Français du Thé SAS, RCS Strasbourg B 423 420 082, with its head office in France: Rue du Pont du Péage F-67118 GEISPOLSHEIM.

Tel: 33 (0)3 90 40 31 00

Publication Director: Mr. François De Bretagne, President of Comptoir Français du Thé.

Website creation: NEOH – Groupe Creative Agency – 24 rue des Erables – Le Sycomore – 67210 Obernai – France.

Hosting:

The website is hosted by GROUPE OCI, a simplified joint-stock company, registered with the Strasbourg RCS under no. 502 770 118, with its head office located at 2 rue Ampère 67450 Mundolsheim.
Contact information:
• Telephone: 09 69 39 40 60
• Email address: info@oci.fr.

Copyrights and Copyright

Copyright

The entire website is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including downloadable documents and iconographic representations. You are prohibited from reproducing, for any use other than private, selling, distributing, transmitting, broadcasting, adapting, modifying, publishing, communicating in whole or in part, in any form whatsoever, the data, presentation, or organization of the website without prior written authorization from Comptoir Français du Thé.

The trademarks mentioned on this website are registered by the companies that own them. The documents distributed in electronic form on this website may have been updated between the time you downloaded them and the time you read them. Therefore, we recommend that you check their validity.

Personal Data Protection

During your browsing on this website, you may be asked to provide information that is directly or indirectly personally identifiable. This information is reserved for strictly internal use. The use of your email address and/or contact details collected via contact forms is solely intended for processing your request. The retention period for this information is 1 year. Under no circumstances will your address or contact details be transferred or made available to third parties for commercial purposes without you first being given the opportunity to object. To this end, you may contact the webmaster by mail: Comptoir Français du Thé Rue du Pont de Peage – F-67118 GEISPOLSHEIM.
If you have provided your email address and/or contact details on this website, you may at any time request removal from any file and any processing of which this information is a part. To do so, you may contact the webmaster by mail: Comptoir Français du Thé Rue du Pont de Peage – 67118 GEISPOLSHEIM. (LAW No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms.)

Use of “Cookies”

When visiting the comptoir-francais-du-the.fr website, information related to the navigation of your terminal (computer, tablet, smartphone, etc.) on the website may be recorded in “Cookies” files installed on your terminal, subject to the choices you have expressed regarding Cookies, which you can modify at any time through your browser settings.
The Cookies we issue are used for the purposes described below, subject to your choices, which result from the browser settings you use during your visit to the website:
– To adapt the presentation of our website to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our website, according to the viewing or reading hardware and software on your terminal;
– To obtain audience and traffic measurements;
The recording of a cookie on a terminal is primarily subject to the will of the terminal user, which can be expressed and modified at any time and for free through the options provided by the browser software. If you have accepted the storage of cookies in your terminal via your browser, the cookies embedded in the pages and content you have viewed may be stored temporarily in a dedicated space on your terminal. They will be readable only by their issuer.
If you refuse to store cookies on your terminal or delete those already stored, you may not be able to benefit from certain features that are nevertheless necessary for browsing certain areas of our website. This would be the case if you were trying to access our content or services that require identification, particularly the Web Shop section and your account. In such a case, we decline all responsibility for the consequences of the degraded operation of our services resulting from the inability to store or consult the cookies necessary for their functioning that you have refused or deleted.
Click here to manage this site’s cookies

Would you like to become a distributor and work with Le Comptoir Français du Thé?

For nearly 40 years, Le Comptoir Français du Thé has been a tea specialist serving the fine grocery shops.
Today, Le Comptoir Français du Thé offers more than 200 products from the best origins, in bulk or packaged, a wide range of iced teas, infusions and gourmet teas.

Comptoir Français du Thé offers a wide range of recipes, each one as creative and tasty as the next, based on travel and gourmet pleasures.
The ambition of Comptoir Français du Thé is to allow consumers to discover quality teas and infusions while remaining accessible.

With the credo of “Making things beautiful and good” the success of Comptoir Français du Thé are a rigorous selection process, control of products and constant quest for innovation par excellence!

The factory is certified IFS V7 Higher Level.

SALES SUPPORT TOOL

Comptoir Français du Thé provides its distributors with a wide range of sales aids to help them sell Comptoir Français du Thé products.

Comptoir Français du Thé has many partners in France. Consult here the list of our retailers.

Only works from french addresses or postcodes.